About Us
At PeakCore, we believe true strength comes from within—both physically and mentally.
Our mission is simple: to help you unlock your full potential, elevate your athletic performance, and prioritize your overall well-being. We’re here to support not just your fitness goals, but your journey toward a healthier, more balanced lifestyle.
Founded in 2023, PeakCore was born from a passion for fitness and a commitment to excellence. We design and deliver premium products crafted for those who want to enhance their sports and training experiences while keeping their well-being at the forefront. Whether you're an elite athlete or just beginning your fitness journey, our goal is to provide you with the tools to push past your limits while taking care of your body, mind, and spirit.
We understand that true performance is about more than just hard work—it's about having the right products to support your physical health, mental clarity, and recovery. That’s why every PeakCore product is carefully crafted to not only maximize results but also to promote endurance, balance, and long-term wellness. By empowering you to reach peak performance, we’re also empowering you to feel your best every step of the way.
Join the PeakCore community today and experience the difference of training with products built for performance, driven by results, and designed with your well-being in mind.
Elevate your training and prioritize your health with PeakCore—where top-tier performance, unmatched quality, and total well-being come together to fuel your journey.
Feel free to contact us, if you have any concernes or questions: peakcore.customerservice@gmail.com
Follow us on social media to stay up to date with the latest news, product releases, and exclusive offers from PeakCore.
MOST ASKED QUESTIONS
HOW DO I TRACK MY ORDER?
Upon receiving the dispatch email,you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
HOW LONG WILL IT TAKE TO RECEIVE A REFUND
Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse. You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse.
The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this time frame, please email peakcore.customerservice@gmail.com or click here so we can investigate this for you.
WHAT IS RETURN POLICY
Overview
Refunds are available for 14 days from receipt of the order. Returns are free if the product arrives broken or does not meet expectations. In such cases, we will provide a replacement product at no charge.
Not satisfied with your purchase? No problem! We offer free returns, prioritizing your satisfaction.
Items Lost in Transit
If shipping exceeds our displayed time frame by 14 business days, you can contact us for a replacement or a full refund.
Lost or Stolen Packages
PureCore is not responsible for lost or stolen packages confirmed as delivered. We will provide delivery details and tracking information to assist with your investigation.
WHAT PAYMENT METHODS CAN I USE?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or Debit Cards:We accept major credit and debit cards, including Visa, Mastercard, American Express, IDEAL and BanContact
PayPal:You can use your PayPal account to make purchases on our website for added convenience and security.
Afterpay:With Afterpay, you can buy now and pay later, with Klarna with no interest or fees when you pay on time.
Mobile Payment Services:Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
PRODUCT
HOW DO I FIND THE RIGHT SIZE?
We advise you to check the size guide on the product page.You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.
HOW DO I SING UP TO STOCKS UPDATES?
You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.
HOW SHOULD I WASH MY BOTTOMS OR TOPWEAR
Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash your bottoms and topwear:
Step 1:Check the Care Label: Before washing any garment, always check the care label for specific instructions. Different fabrics and designs may require different care methods.
Step 2:Sort by Color and Fabric: Separate your garments into light and dark colors to prevent color bleeding. Additionally, separate delicate fabrics from sturdier ones to avoid damage.
Step 3:Pre-Treat Stains: If there are any stains on your garments, pre-treat them with a stain remover or gentle detergent before washing. Follow the instructions on the product label for best results.
Step 4:Choose the Right Washing Cycle: Select the appropriate washing cycle on your washing machine based on the fabric and level of soiling. Use a gentle or delicate cycle for delicate fabrics and a regular cycle for sturdier materials.
Step 5:Use a Mild Detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.
Step 6:Wash in Cold Water: To prevent shrinking and color fading, wash your garments in cold water. Cold water is also gentler on fabrics and helps to preserve their integrity.
Step 7:Turn Garments Inside Out: Turn your garments inside out before washing to protect the outer surface and minimize friction during the washing cycle.
Step 8:Use a Gentle Cycle: If your washing machine offers a gentle cycle option, use it for delicate fabrics or garments with embellishments to minimize wear and tear.
Step 9:Air Dry or Tumble Dry Low: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If using a dryer, choose a low heat setting to prevent shrinkage and damage to the fabric.
Step 10:Iron or Steam as Needed: Once dry, iron or steam your garments as needed to remove wrinkles and maintain a neat appearance. Follow the ironing instructions on the care label to avoid damaging the fabric.
By following these steps, you can ensure that your bottoms and topwear are washed effectively while preserving their quality and longevity.
DO YOU OFFER WARRANTY ON YOUR PRODUCT?
We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products,
ORDERS & DELIVERY
HOW DO I TRACK MY ORDER?
We strive to process and ship orders promptly within 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
IS THERE A WAY TO EXPEDITE SHIPPING OR RECEIVE UPDATES ON MY ORDER STATUS?
Yes, we offer expedited shipping options for customers who need their orders to arrive more quickly. You can select expedited shipping during the checkout process for an additional fee.
As we want to provide you with the best service at all times we even offer free express shipping over a certain amount. Visit our shipping page for rates and lead times per country.
DO YOU SHIP TO MY COUNTRY
We deliver worldwide. ICON. AMSTERDAM orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.
Visit our shipping page for rates and lead times per country.
WHAT IS DELIVERY TIME?
We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 72 hours after it being placed.
Orders received on weekdays before 23:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.
As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries;
WHAT ARE THE SHIPPING COSTS?
Please visit our shipping page for rates and delivery times per region.
CAN I CANCEL OR CHANGE MY ORDER?
We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.
If the item(s) are not to your liking you can always return them within 14 days
MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN`T RECEIVET IT?
Write content to answer to common questions your customers may have about your products, shipping policies..If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:
Check Your Delivery Location:Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.
Look for Delivery Notes:Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.
Contact the Carrier:Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.
Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.
File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.
Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.
WHAT IS FAST AND INSURED SHIPPING
Fast and insured shipping ensures your package arrives swiftly and securely.
With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.
I ENTERED A WRONG SHIPPING ADRESS, WHAT CAN I DO?
If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.
If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.
To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.
WILL I BE CHARGED WITH VAT?
VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process.
We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.
I HAVEN`T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.
Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.
If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.
RETUNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Return period
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
Lost or Stolen Packages
PureCore is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
HOW CAN I MAKE RETURN
The exchange or return of an order is very easy.
Send within 14 days after receipt of your order an email to peakcore.customerservice@gmail.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)
WHAT ARE THE RETURN COSTS?
Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.
HOW LONG DOES A REFUND TAKE?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
CAN I MAKE AN EXCHANGE?
At the moment, we do not offer product exchanges. However, we are actively working on making this service available in the near future to better serve our customers. Stay tuned for updates!
WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN
Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.
If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving storecredit or exploring other options.
WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED?
If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:
1. Take a photo of the damaged or faulty product.
2. Send an email to peakcore.customerservice@gmail.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.
3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.
We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems
WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.
HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
CONTACT
HOW CAN I CONTACT THE CUSTOMER SERVICE?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: peakcore.customerservice@gmail.com or click here
WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?
We always aim to answer every question within 48 hours.
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Free shipping
At PeakCore, we make shopping easy with free shipping on every purchase. No minimums, no hassle!
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Buy now, pay later
Klarna and Afterpay gives you extra flexibility when paying for your order as you're able to pay within 30 days. Try your new products first and then decide if you want to keep them.
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14-day returns
Didn't fit? - No problem! You can always return or exchange. We offer a 14-day return or exchange policy if you are not happy with your order for any reason.
